NRG Clinic FAQ
Confident next steps.Clear answers.
Answers to common questions about NRG Clinic, virtual care, treatment options, lab work, payments, privacy and ongoing support.
General
Who is NRG Clinic for?
NRG Clinic is for adults looking to optimize their health, improve energy levels, support metabolism and feel like themselves again. Our services are for people seeking hormone therapy, weight management and personalized care from licensed U.S. providers.
What states is NRG Clinic available in?
NRG Clinic currently serves patients in Arizona, California, Colorado, Delaware, Florida, Illinois, Kansas, Maryland, Nevada, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, Utah, Vermont and Virginia.
What treatments does NRG Clinic offer?
NRG Clinic offers men's testosterone replacement therapy, women's hormone replacement therapy, medical weight loss with GLP-1 medications, and peptide therapy for recovery, performance, energy, skin and hair, and healthy aging. Enclomiphene and clomiphene are available as alternatives to testosterone for eligible men.
- Men's TRT
- Women's HRT
- Medical weight loss
- Peptide therapy
How do I contact NRG Clinic?
New patients can call (844) 727-0370 or book a 15-minute Intake Call through this website. Current patients can reach patient support at (855) 302-3403 or customerservice@nrgclinic.com.
Is NRG Clinic legit?
Yes. NRG Clinic is LegitScript certified and HIPAA compliant, and works with licensed U.S. providers and PCAB-accredited pharmacies. NRG Clinic has been featured in StreetInsider, Newsmax and other news outlets.
How It Works
How does NRG Clinic work?
NRG Clinic is 100% online.
- Get blood work done at Labcorp or Quest, or send in your recent labs
- Meet a licensed clinician by telehealth to review your results and symptoms
- If prescribed, receive your medication at home, shipped from the pharmacy
Do I need an in-person examination for treatment?
Consultations are conducted online by video with your provider. Lab work is done in person at a Labcorp or Quest location near you.
Is the Intake Call complimentary?
Yes. The 15-minute Intake Call is complimentary, with no obligation.
How can I message my provider?
Once you are a patient, you have secure access to your care team through the patient portal. You can message your provider with questions, updates or concerns at any time.
How do I access my patient portal?
Click Patient Login in the menu at the top of this website. The portal gives you secure access to your care team, messages and treatment information.
Men's TRT
Who is a candidate for testosterone?
Candidates for testosterone include adult men with clinically low testosterone confirmed by a blood test, together with symptoms such as:
- Reduced libido
- Erectile difficulty
- Decreased muscle mass
- Increased body fat
- Mood changes
- Reduced bone density
- Fatigue
What types of TRT does NRG Clinic offer?
NRG Clinic offers several options, chosen by your provider after reviewing your labs, history and preferences:
- Testosterone injections (usually once or twice weekly)
- Testosterone cream (applied once daily)
- Testosterone troches and oral options
- Enclomiphene or clomiphene, for men who want to support their own testosterone production
How long does it take to see results from TRT?
Results vary, but a general timeline looks like this:
- Days 3 to 14: first lift in energy, slight libido lift, marginal sleep improvement
- Weeks 3 to 6: noticeable libido and sexual performance, clearer thinking, improved mood
- Weeks 12 to 16: muscle strength and mass start to climb, body fat begins to drop, endurance improves
- Months 5 to 6: visible physical changes, leaner look, firmer musculature, cognitive gains consolidate
Individual results vary and are not guaranteed.
Why do men need to manage estrogen levels?
Men naturally produce estrogen through the conversion of testosterone by an enzyme called aromatase. Proper estrogen levels support bone density, brain function, libido and cardiovascular health. When estrogen gets too high, men can experience water retention, breast tissue changes, mood changes, decreased libido and difficulty losing fat. Your provider monitors estrogen with your labs.
Payment & Pharmacy
Can I use my HSA or FSA card to pay for treatment?
Yes. NRG Clinic accepts Health Savings Account (HSA) and Flexible Spending Account (FSA) cards. Use your card as you would any other debit or credit card. Plans vary in what they cover; if you are unsure, check with your plan administrator.
Are NRG Clinic pharmacies regulated?
All medications prescribed through NRG Clinic are dispensed by licensed, U.S.-based pharmacies that are registered and compliant with applicable state and federal regulations. Compounded medications are not FDA-approved as finished products.
Who supplies medications for NRG Clinic?
NRG Clinic works with licensed U.S. compounding pharmacies, including Strive Pharmacy. Your medication label shows the dispensing pharmacy.
How is my medication shipped?
Medications ship in discreet, unmarked packaging directly to your door.
Are there membership fees or contracts?
No. NRG Clinic has no membership fees and no long-term contracts. You pay for the labs, visits and medication you receive, and your care team explains the costs before you commit.
Privacy & Security
Is my information kept private?
Yes. NRG Clinic is HIPAA compliant. Your personal and medical information is protected and never shared without your consent.
Support
Where can I find more help?
Current patients can visit the Patient Support Center for guides on medications, lab work, shipping and more, or call patient support at (855) 302-3403.
What if I have a question that is not answered here?
Call (844) 727-0370 or book a 15-minute Intake Call. Current patients can email customerservice@nrgclinic.com.
Women's HRT
What is women's hormone replacement therapy?
Women's HRT is provider-led treatment designed to restore hormone balance during perimenopause, menopause and post-menopause. NRG Clinic offers personalized protocols that may include bioidentical estrogen, progesterone and testosterone based on your lab work and symptoms. The goal is to relieve symptoms like hot flashes, mood changes, weight gain, low energy and sleep disruption while supporting long-term health.
What age should women consider starting HRT?
There is no single right age. It depends on your symptoms and hormone levels. Most women begin experiencing perimenopause symptoms in their early to mid-40s, though some start earlier. If you are dealing with irregular periods, hot flashes, night sweats, mood swings, brain fog or declining energy, it may be time to have your hormones evaluated.
What is the difference between bioidentical and synthetic hormones?
Bioidentical hormones are molecularly identical to the hormones your body produces, while synthetic hormones have a slightly different chemical structure. Many women and providers prefer bioidentical options. NRG Clinic primarily uses bioidentical hormones in its women's HRT protocols.
What symptoms can women's HRT help with?
HRT can help relieve menopause and perimenopause symptoms including hot flashes and night sweats, mood changes and anxiety, brain fog, low libido and vaginal dryness, weight gain, fatigue and sleep problems, thinning hair and dry skin, and joint pain. Individual results vary; many women notice improvements within a few weeks of starting treatment.
Do women need testosterone therapy too?
Women also produce testosterone, in smaller amounts, and levels decline with age. Low testosterone can contribute to low energy, reduced libido, loss of muscle tone and brain fog. NRG Clinic evaluates testosterone as part of your hormone panel and may include low-dose testosterone in your plan if appropriate.
How does NRG Clinic's women's HRT process work?
The process is fully online. Start with the assessment or a complimentary Intake Call, complete lab work at a Labcorp or Quest location near you, then meet your provider by video to review your results and build your plan. If prescribed, medication ships to your door from a licensed pharmacy. Follow-up visits and lab monitoring keep your treatment on track.
Ready to get started?Your care begins with a conversation.
Book a complimentary Intake Call and learn what the appropriate next step may look like for you.
