Frequently
Asked Questions
Find answers to common questions about NRG Clinic, our treatments, and how our telehealth services work.
Who is NRG Clinic for?
NRG Clinic is for individuals looking to optimize their health, improve energy levels, enhance metabolism, and support overall well-being. Our services benefit those seeking hormone therapy, weight management solutions, and personalized wellness plans under medical supervision.
What states is NRG Clinic available in?
📍 California, Florida, Texas, Delaware, Nevada, and Ohio are the states where we currently offer our services.
What treatments does NRG Clinic offer?
NRG Clinic offers a comprehensive range of men’s health treatments including:
- • Testosterone Therapy
- • Weight Loss Therapy
- • Women’s HRT
- • Erectile Dysfunction Treatment
- • Strength and Healing Peptide Therapy
- • Hair Loss Treatment
- • NAD+ Longevity Therapy
- • Enclomiphene / Clomid Therapy
How do I contact NRG Clinic?
You can reach us by phone at (844) 727-0370 or by email at info@nrgclinic.com. You can also schedule a free consultation directly through our website.
Is NRG Clinic legit?
Yes. NRG Clinic is LegitScript certified, HIPAA compliant, and works with U.S. licensed physicians and PCAB-accredited pharmacies. We have been featured in StreetInsider, Newsmax, and over 450 news sites.
How It Works
How does NRG Clinic work?
NRG Clinic is 100% online. The process is simple:
- •Get bloodwork done with our partner Labcorp or send in your recent labs
- •Speak to a licensed clinician via telehealth who can help you manage your hormone levels
- •Receive your medication in the mail straight from the pharmacy
Is it necessary for me to have an in-person examination for treatment?
Typically, consultations can be conducted through an online video platform with your doctor. In the event that an in-person visit is required, we will schedule a free concierge visit to your residence at your earliest convenience.
Is the initial consultation free?
Yes. Your initial consultation is complimentary with no obligation.
How can I message my doctor?
Once you’re a patient at NRG Clinic, you’ll have secure access to your care team through our patient portal. You can message your provider directly with questions, updates, or concerns at any time. No waiting rooms needed.
How do I access my patient portal?
You can log in to your patient portal through our website by clicking the “Patient Login” button in the navigation menu. This gives you secure access to your care team, messages, and treatment information.
Testosterone Replacement Therapy (TRT)
Who is a candidate for testosterone?
Candidates for testosterone include adult males with clinically diagnosed low testosterone levels from a blood lab test, characterized by symptoms such as:
- •Reduced libido
- •Erectile dysfunction
- •Decreased muscle mass
- •Increased body fat
- •Mood changes
- •Reduced bone density
- •Fatigue
What types of TRT does NRG Clinic offer?
NRG Clinic offers multiple TRT options including:
- •Testosterone Injections (usually injected once or twice weekly)
- •Testosterone Cream (topical, applied once daily)
- •HCG therapy to maintain natural testosterone production
- •DHEA supplementation for hormone balance
How long does it take to see results from TRT?
Results vary, but here’s a general timeline:
- •Days 3 to 14: First bump in energy, slight libido lift, marginal sleep improvement
- •Weeks 3 to 6: Noticeable libido and sexual performance, clearer thinking, improved mood
- •Weeks 12 to 16: Muscle strength and mass start to climb, body fat begins to drop, endurance improves
- •Months 5 to 6: Visible physical changes, leaner look, firmer musculature, cognitive gains consolidate
Why do men need to manage estrogen levels?
While estrogen is often thought of as a “female hormone,” men naturally produce estrogen through the conversion of testosterone via an enzyme called aromatase. Proper estrogen levels are essential for men’s health, supporting bone density, brain function, libido, and cardiovascular health. However, when estrogen levels become too high (often as a side effect of testosterone therapy), men can experience unwanted symptoms including water retention, gynecomastia (breast tissue development), mood changes, decreased libido, and difficulty losing fat.
Women's Hormone Replacement Therapy (HRT)
What is women's hormone replacement therapy (HRT)?
Women’s HRT is a medically supervised treatment designed to restore hormone balance during perimenopause, menopause, and post-menopause. NRG Clinic offers personalized protocols that may include bioidentical estrogen, progesterone, and testosterone based on your specific lab work and symptoms. The goal is to relieve symptoms like hot flashes, mood changes, weight gain, low energy, and sleep disruption while supporting long-term health.
What age should women consider starting HRT?
There’s no single “right” age — it depends on your symptoms and hormone levels. Most women begin experiencing perimenopause symptoms in their early to mid-40s, though some start earlier. If you’re dealing with irregular periods, hot flashes, night sweats, mood swings, brain fog, or declining energy, it may be time to have your hormones evaluated. NRG Clinic offers lab work and online consultations to help you determine if HRT is right for you.
What's the difference between bioidentical and synthetic hormones?
Bioidentical hormones are molecularly identical to the hormones your body naturally produces, while synthetic hormones have a slightly different chemical structure. Many women and providers prefer bioidentical options because they tend to be better tolerated with fewer side effects. NRG Clinic primarily uses bioidentical hormones in its women’s HRT protocols for a more natural approach to hormone optimization.
What symptoms can women's HRT help with?
HRT can help relieve a wide range of menopause and perimenopause symptoms, including hot flashes and night sweats, mood changes and anxiety, brain fog and difficulty concentrating, low libido and vaginal dryness, weight gain (especially around the midsection), fatigue and sleep problems, thinning hair and dry skin, and joint pain. Results vary by individual, but most women begin noticing improvements within a few weeks of starting treatment.
Do women need testosterone therapy too?
Many people don’t realize that women also produce testosterone — just in smaller amounts. As women age, testosterone levels decline, which can contribute to low energy, reduced libido, loss of muscle tone, and brain fog. NRG Clinic evaluates testosterone levels as part of a comprehensive hormone panel and may include low-dose testosterone in your HRT protocol if appropriate.
How does NRG Clinic's women's HRT process work?
The process is fully virtual. You start by scheduling a free online consultation where a licensed provider reviews your symptoms and medical history. Lab work is ordered (completed at a local lab near you), and once your results are in, your provider creates a personalized HRT plan. Medications are shipped directly to your door from our licensed, PCAB-accredited pharmacy. Follow-up consultations and lab monitoring are included to ensure your treatment stays optimized.
Payment and Pharmacy
Can I use my HSA or FSA card to pay for my NRG Clinic treatment?
Yes. NRG Clinic accepts Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). Simply use your HSA/FSA card as you would any other debit or credit card when providing your billing information. HSA/FSA plans vary on what services they are willing to cover. If you are uncertain whether your plan covers NRG Clinic’s services, check with your plan administrator.
Are NRG Clinic pharmacies FDA regulated?
Yes. All medications prescribed through NRG Clinic are dispensed by licensed, U.S.-based compounding pharmacies that are FDA-registered and fully compliant with state and federal regulations to ensure the highest standards of safety and quality.
Who is the primary supplier for medications at NRG Clinic?
The primary supplier for medications and medical supplies at NRG Clinic is Strive Pharmacy. Strive Pharmacy specializes in compounding medications and offers a comprehensive range of pharmaceutical products and services to meet the specific healthcare needs of NRG Clinic and its patients. They are LegitScript-certified, PCAB-accredited, and NABP-accredited. You can contact them through their website at strivepharmacy.com or by phone at (480) 626-4366.
How is my medication shipped?
All medications are shipped discreetly in unmarked packaging directly to your door. Your privacy is always protected.
Privacy and Security
Is my information kept private?
Yes. NRG Clinic is 100% HIPAA compliant. We support your wellness journey with care, respect, and confidentiality. Your personal and medical information is protected and never shared without your consent.
Is NRG Clinic HIPAA compliant?
Yes. NRG Clinic is fully HIPAA compliant, ensuring that all your health information is handled securely and confidentially.
Support
Can’t find what you’re looking for? We’re here to help — reach out to our team or explore our support resources below.
Where can I find more help and self-service support?
Visit our Patient Support Center at support.nrgclinic.com for detailed guides on medications, lab work, shipping, and more. Get answers 24/7 without waiting.
What if I have questions that aren't answered here?
You can reach us by phone at (844) 727-0370 or by email at info@nrgclinic.com. You can also schedule a free consultation directly through our website.
Still Have Questions?
Schedule a free consultation with our team. We’re here to help you understand your options and find the right treatment for you.
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