NRG Clinic FAQ
Confident next steps. Clear answers.
Answers to common questions about NRG Clinic, virtual care, treatment options, lab work, payments, privacy and ongoing support.
General
Who is NRG Clinic for?
NRG Clinic is for adults looking to optimize their health, improve energy levels, support metabolism and feel like themselves again. Our services are for people seeking hormone therapy, weight management and personalized care from licensed U.S. providers.
What states is NRG Clinic available in?
NRG Clinic currently serves patients in Arizona, California, Colorado, Delaware, Florida, Illinois, Kansas, Maryland, Nevada, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, Utah, Vermont and Virginia. See How It Works.
What treatments does NRG Clinic offer?
NRG Clinic offers men's testosterone replacement therapy, women's hormone replacement therapy, medical weight loss with GLP-1 medications, and peptide therapy for recovery, performance, energy, skin and hair, and healthy aging. Enclomiphene and clomiphene are available as alternatives to testosterone for eligible men.
- Men's TRT
- Women's HRT
- Medical weight loss
- Peptide therapy
How do I contact NRG Clinic?
New patients can call (844) 727-0370 or book a free 15-minute consult through this website. Current patients can reach patient support at (855) 302-3403 or customerservice@nrgclinic.com.
Is NRG Clinic legit?
Yes. NRG Clinic is LegitScript certified and HIPAA compliant, and works with licensed U.S. providers and PCAB-accredited pharmacies. LegitScript is the independent certification Google and Meta require before a telehealth provider can advertise. It verifies that our clinicians are licensed, our pharmacies are legitimate, and our advertising is lawful.
How It Works
How does NRG Clinic work?
NRG Clinic is 100% online.
- Get blood work done at Labcorp or Quest, or send in your recent labs
- Meet a licensed clinician by telehealth to review your results and symptoms
- If prescribed, receive your medication at home, shipped from the pharmacy
Do I need an in-person examination for treatment?
Consultations are conducted online by video with your provider. Lab work is done in person at a Labcorp or Quest location near you.
Is the consult free?
Yes. The 15-minute consult is free, with no obligation.
How do I log in to the patient portal and message my provider?
Click Patient Login in the menu at the top of this website. Once you are a patient, the portal gives you secure access to your care team, messages and treatment information. You can message your provider there with questions, updates or concerns at any time.
Labs
Which lab panel do I need?
It depends on the treatment you are interested in:
- Men's testosterone therapy: Initial Men's HRT panel, $79
- Women's hormone therapy: Initial Women's HRT panel, $89
- Hormone therapy plus weight loss or peptides: HRT + Performance panel, $120 for men and $125 for women
- Weight loss or peptides only: Performance panel, $59
Every panel includes a clinical consultation to review your results and evaluate you for prescription treatment. For medication prices after labs, see How much does TRT cost at NRG Clinic? and How much does women's HRT cost at NRG Clinic?
How long do lab results take?
Most results are reported within 24 to 48 hours of your blood draw. Your clinical consultation is booked once they are in.
Do I need to fast before my blood draw?
Yes. Fast for 8 hours before your draw. Water is fine. A morning draw is recommended, since testosterone is highest in the morning and you will already have fasted overnight.
What happens after my results are in?
You meet your clinician by video to review your results, symptoms and history. If treatment is right for you, your provider sends a prescription and you receive an invoice. Once it is paid, the pharmacy ships your medication, with shipping included.
Can I get my blood drawn at Quest?
Yes. Labcorp is the standard, and Quest Diagnostics is available for an additional charge.
Can I have my blood drawn at home?
Yes, where Getlabs is available. Getlabs is an independent mobile lab service that sends a phlebotomist to your home or office to draw your NRG lab order. You order your lab panel from NRG Clinic as usual, then book and pay Getlabs directly for the home visit. Their fee is separate from your NRG lab price, and NRG does not collect it.
How do I read my lab results?
Your clinician goes through every result with you during your consultation. For a marker-by-marker guide, see How to Read Your Testosterone Lab Results. If you are deciding between a lab draw and an at-home kit, see Lab vs Finger-Prick Testosterone Testing.
Can I use my own labs?
Yes, if they are recent. Send us the full report and we will tell you whether it covers what your provider needs and what, if anything, is still needed. Start with the assessment and choose the option to send your labs.
What do follow-up labs cost?
Follow-up labs are $109 for men and $124 for women at Labcorp. The price includes a clinician consult, which is used to review your labs, monitor trends, review your symptoms and answer questions about other medications. Your provider usually asks for follow-up labs at six to eight weeks and then about every six months. On a Total Care plan they are included. Details on the lab panels page.
Men's TRT
Who is a candidate for testosterone?
Candidates for testosterone include adult men with clinically low testosterone confirmed by a blood test, together with symptoms such as:
- Reduced libido
- Erectile difficulty
- Decreased muscle mass
- Increased body fat
- Mood changes
- Reduced bone density
- Fatigue
What types of TRT does NRG Clinic offer?
NRG Clinic offers several options, chosen by your provider after reviewing your labs, history and preferences:
- Testosterone injections (usually once or twice weekly)
- Testosterone cream (applied once daily)
- Testosterone troches and oral options
- Enclomiphene or clomiphene, for men who want to support their own testosterone production
How long does it take to see results from TRT?
Results vary, but a general timeline looks like this:
- Days 3 to 14: first lift in energy, slight libido lift, marginal sleep improvement
- Weeks 3 to 6: noticeable libido and sexual performance, clearer thinking, improved mood
- Weeks 12 to 16: muscle strength and mass start to climb, body fat begins to drop, endurance improves
- Months 5 to 6: visible physical changes, leaner look, firmer musculature, cognitive gains consolidate
Individual results vary and are not guaranteed.
How much does TRT cost at NRG Clinic?
Most of our TRT patients pay $100 a month or less for medication, shipping included. Labs are $79 to start, with a clinical consultation included to review your results and evaluate you for prescription treatment. Follow-up labs are $109, also with a consult included. You can pay as you go, or choose Total Care: one monthly payment that covers your medication, provider visits and required labs. There are no membership fees and no long-term contracts. See the full price list in How much does TRT cost at NRG Clinic?
What labs do I need before starting TRT?
You start with the Initial Men's HRT panel, $79 at Labcorp. It checks total and free testosterone, SHBG, estradiol, LH, FSH and PSA, plus a blood count and a metabolic panel, and includes a clinical consultation to review your results. If you also want weight loss or peptide treatment, the Men's HRT + Performance panel ($120) covers every treatment we offer from the same blood draw. See every marker on our lab panels page.
Payment & Pharmacy
How much does NRG Clinic cost?
Most TRT patients pay $100 a month or less for medication, and women's HRT averages $125 a month, shipping included. Labs are $79 for men and $89 for women, with the first provider consultation included. There are no membership fees. Full price lists: How much does TRT cost at NRG Clinic? and How much does women's HRT cost at NRG Clinic?.
Does NRG Clinic take insurance?
No. NRG Clinic is cash pay and does not bill insurance. We accept HSA and FSA cards, and every invoice comes with an itemized superbill you can submit to your insurer for possible out-of-network reimbursement. More in Does NRG Clinic take insurance?.
Can I use my HSA or FSA card to pay for treatment?
Yes. NRG Clinic accepts Health Savings Account (HSA) and Flexible Spending Account (FSA) cards. Use your card as you would any other debit or credit card. Plans vary in what they cover; if you are unsure, check with your plan administrator.
How is my medication shipped?
Medications ship from the pharmacy in discreet, unmarked packaging directly to your door. Shipping is included in your medication price. Orders usually ship within five to seven business days of payment, and the pharmacy texts you the tracking number.
How do refills work?
Message or text the care team when you are running low. Your provider reviews the refill, you receive an invoice, and once it is paid the prescription goes to the pharmacy the same day. If your follow-up labs are due, your provider needs them before approving the refill. Current patients can read more in the Patient Help Center.
Are there membership fees or contracts?
No. NRG Clinic has no membership fees and no long-term contracts. You pay for the labs, visits and medication you receive, and your care team explains the costs before you commit.
Which pharmacy does NRG Clinic use?
Strive Pharmacy, a licensed 503A compounding pharmacy headquartered in Gilbert, Arizona, accredited by PCAB and NABP and certified by LegitScript. You can look up its license with your state board of pharmacy and its certification at legitscript.com. Its address and phone number are on our pharmacy page. Your medication label shows the dispensing pharmacy. Compounded medications are not FDA-approved as finished products.
Peptides
Are research peptides safe?
No one can tell you, because no one tested the vial you would receive. Independent testing of research BPC-157 found roughly 46 percent of samples failed on purity or dose. Semaglutide bought online without a prescription tested at 7 to 14 percent purity and carried more drug than the label stated. The product is not inspected, the seller is not licensed, and no clinician has evaluated whether it is appropriate for you. More in Research peptides vs prescription peptides.
Are research peptides legal to buy?
Selling peptides for human use without a prescription is a federal violation. The "research use only" label does not change that. In 2026 the FDA sent warning letters to more than ten online peptide sellers who used that label. The legal path to a peptide for personal use is a prescription from a licensed clinician, filled by a licensed pharmacy.
Why are prescription peptides more expensive than research peptides?
The price covers a clinician's review of your labs and history, a prescription written for you, compounding by a licensed and accredited U.S. pharmacy, third-party testing for sterility, potency and endotoxins, cold shipping with a pharmacy label, and a care team you can reach. A research vial skips all of it.
What is the difference between compounded peptides and research peptides?
A compounded peptide is prepared by a licensed pharmacy under a prescription written for a specific patient. A research peptide is sold as a laboratory chemical with no prescription, no pharmacy and no clinician involved. Compounded medications are not FDA-approved as finished products, but they are made under state pharmacy law and U.S. Pharmacopeia standards. Research peptides are made under no standard that anyone verifies.
Privacy & Security
Is my information kept private?
Yes. NRG Clinic is HIPAA compliant. Your personal and medical information is protected and never shared without your consent.
Support
What if I have a question that is not answered here?
New patients can call (844) 727-0370 or book a free 15-minute consult. Current patients can visit the Patient Support Center for guides on medications, lab work, shipping and more, call patient support at (855) 302-3403, or email customerservice@nrgclinic.com.
Women's HRT
What is women's hormone replacement therapy?
Women's HRT is provider-led treatment designed to restore hormone balance during perimenopause, menopause and post-menopause. NRG Clinic offers personalized protocols that may include bioidentical estrogen, progesterone and testosterone based on your lab work and symptoms. The goal is to relieve symptoms like hot flashes, mood changes, weight gain, low energy and sleep disruption while supporting long-term health.
What is the difference between bioidentical and synthetic hormones?
Bioidentical hormones are molecularly identical to the hormones your body produces, while synthetic hormones have a slightly different chemical structure. Many women and providers prefer bioidentical options. NRG Clinic primarily uses bioidentical hormones in its women's HRT protocols.
What symptoms can women's HRT help with?
HRT can help relieve menopause and perimenopause symptoms including hot flashes and night sweats, mood changes and anxiety, brain fog, low libido and vaginal dryness, weight gain, fatigue and sleep problems, thinning hair and dry skin, and joint pain. Individual results vary; many women notice improvements within a few weeks of starting treatment.
Do women need testosterone therapy too?
Women also produce testosterone, in smaller amounts, and levels decline with age. Low testosterone can contribute to low energy, reduced libido, loss of muscle tone and brain fog. NRG Clinic evaluates testosterone as part of your hormone panel and may include low-dose testosterone in your plan if appropriate.
How much does women's HRT cost at NRG Clinic?
Women's HRT medication averages $125 a month, usually $100 to $160 depending on your plan, shipping included. Labs are $89 to start, with a clinical consultation included to review your results and evaluate you for prescription treatment. Follow-up labs are $124, also with a consult included. There are no membership fees. See the full price list in How much does women's HRT cost at NRG Clinic?
Is 40 too young for HRT?
No. Perimenopause often begins in the early to mid-40s, and some women notice changes in their late 30s. Age alone does not decide whether HRT is right for you. Your symptoms and lab results do, and your provider reviews both before recommending treatment. More in What Is the Average Age to Start HRT?
Do I need labs before starting HRT?
Yes. Treatment starts with the Initial Women's HRT panel, $89 at Labcorp. It checks estradiol, progesterone, testosterone, FSH, LH and other hormones, plus a blood count and a metabolic panel, and includes a clinical consultation to review your results and evaluate you for prescription treatment. See every marker on our lab panels page.
What is the difference between estradiol and progesterone?
Estradiol is the main form of estrogen. It is used to relieve symptoms such as hot flashes, night sweats and vaginal dryness. Progesterone is usually prescribed with estrogen for women who still have a uterus, because estrogen alone can thicken the uterine lining. Your provider decides which you need based on your history and labs.
What did the FDA change about HRT warnings?
In November 2025 the FDA announced it would remove the boxed warning from menopause hormone therapy products. HRT still has risks, and your provider reviews your personal and family history before recommending it. More in FDA Drops HRT Black Box Warning: What It Means
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