Terms & Conditions

NRG Clinic SMS Texting Terms of Service

We text our customers to communicate important information regarding our services and medications. If at any point you do not want text messages you can simply reply STOP.

By opting in to NRG Clinic’s SMS Texting program, you agree to the following terms of service:

Consent

You consent to receive text messages from NRG Clinic, including but not limited to offers, marketing or protected health information (PHI) such as appointment reminders, prescription refills, and order details.

Opt-In

By providing your mobile number, you consent to receive text messages from NRG Clinic. You can opt-out of the program at any time by replying STOP to any message.

Age Restriction

You must be at least 18 years of age to enroll in NRG Clinic’s SMS program. By providing your mobile number and opting in, you represent that you are 18 years of age or older and that you are the account holder of, or have authority from the account holder to use, the mobile number provided.

Message and data rates

You acknowledge that standard message and data rates may apply to messages sent and received. Please consult your mobile carrier for details.

Carrier Liability

Mobile carriers are not liable for delayed or undelivered messages.NRG Clinic is not responsible for any delays, failures, or errors in the transmission or delivery of text messages, including those caused by your mobile carrier, device, or network conditions. Delivery of messages is subject to effective transmission by your wireless service provider and is not guaranteed.

Frequency

You understand that NRG Clinic may send messages once per week or as needed for information on your treatment plan.

Opt-Out

To opt-out of the program, reply STOP to any message. You will not receive any further messages from NRG Clinic after opting out.

Privacy

Your privacy is important to us. We will not share your mobile number or any other personal information with third parties without your consent.

For complete details on how we collect, use, and protect your information, including your mobile phone number, please review our Privacy Policy.

Termination

We reserve the right to terminate the program at any time or to change these terms of service without prior notice.

Help

For help or assistance with the program, reply HELP to any message or contact our customer support team at (855) 302-3403 or customerservice@nrgclinic.com.

Supported carriers include AT&T, Verizon Wireless, T-Mobile, Sprint, Boost, U.S. Cellular, MetroPCS, and others. Carriers are not liable for delayed or undelivered messages.

Acceptance

By providing your mobile number and opting in to NRG Clinic’s SMS texting program, you acknowledge and accept these terms of service.

Security

You understand that SMS text messaging is not considered a secure form of communication for PHI, and that NRG Clinic will take appropriate measures to ensure that the PHI communicated via SMS text messaging is kept confidential and secure to the extent possible.

HIPAA Compliance

You acknowledge that NRG Clinic is committed to complying with HIPAA regulations and will take reasonable steps to ensure that PHI communicated via SMS text messaging is kept confidential and secure to the extent possible. However, you understand that there are inherent risks associated with the use of SMS text messaging for healthcare communications and that NRG Clinic cannot guarantee the security of messages transmitted via SMS text messaging.

Text Messaging Terms

By providing your mobile number and opting in, you consent to receive recurring automated text messages from NRG Clinic at the number provided. Consent is not a condition of purchase or of receiving care.

Program: NRG Clinic patient and appointment notifications

Message frequency: Varies by your activity and appointments

Cost: Message and data rates may apply

Opt out: Reply STOP at any time to stop receiving messages

Help: Reply HELP, or contact us at customerservice@nrgclinic.com or (855) 302-3403

Carriers: Carriers are not liable for delayed or undelivered messages

Supported carriers include AT&T, Verizon Wireless, T-Mobile, and most regional carriers. Message delivery is not guaranteed.